Terms and Conditions

1. Our Agreement

These terms and conditions (the "Terms") are the terms which apply when you use the website www.lordphysiotherapyandwellbeing.co.uk or access services provided by Sarah Lord Physiotherapy and Wellbeing. By using any part of this website or booking an appointment with us you agree to be bound by the Terms. Any reference to "Sarah Lord Physiotherapy and Wellbeing”, “I”, "we", "us" or "our" in these Terms is a reference to Sarah Lord Physiotherapy and Wellbeing and any reference to "you" or "your" means you, the customer and user of our services or website.

Before procuring our services, please read these terms and conditions carefully. If you have any questions, concerns or comments about our Terms, please contact us via email at info@lordphysiotherapyandwellbeing.co.uk. Otherwise, on booking an appointment with us it is presumed that you are in agreement with the Terms laid out in this document.

2. Changes To These Terms

We reserve the right to change or modify these Terms at any time where it is necessary in the course of our business to do so, including for legal, regulatory or security reasons. We will notify you of substantial changes to these Terms, but we encourage you to review the Terms when purchasing any products or services to ensure that you agree to the proposed way in which we will deal with you. Any changes are effective immediately upon posting to the website, unless otherwise stated.

3. Our Obligations

We will use reasonable and appropriate skill and care in providing our services. We will provide the treatment and products required, however we will accept no responsibility for damages if the recommendations and appropriate aftercare advice is not followed.

We will accept the information supplied by you, the customer, and use this to form our documents and treatment. We will not be held responsible if incorrect information is provided. 

All permissions must be obtained and signed for and consent is clearly defined before the appointment/treatment begins.

4. Client Obligations

You will ensure that all information provided is true and accurate. 

All allergies or special considerations must be notified to us before products or services can be provided.

 5. Availability For A Treatment

Please be available for the sessions as punctually as possible. If you are going to be late, please contact us at the earliest possible convenience. We will continue with the appointment where appropriate but it will still end at the scheduled time, therefore your session will be shorter.

6. Cancellation Of A Treatment

Your session with Sarah Lord Physiotherapy and Wellbeing is important to us and reserved especially for you. When you forget or cancel the appointment without giving us notice, we are unable to offer that time to someone else. We understand that things can happen at the last minute and can assure you we are sympathetic in certain circumstances. Please note, however, the following cancellation fees:

• Less than 24 hours notice/non-attendance, if we are unable to fill the place, will result in a charge equal to 100% of the treatment (other than in exceptional circumstances).
• Greater than 24 hours notice will not be chargeable and an alternative appointment date will be offered.

If you have paid for a treatment and in the unlikely event we need to cancel (weather, sickness, unforeseen events) then we will offer an alternative date for the cancelled treatment or you will receive a full refund. 

7. Health Conditions

It is your responsibility to consult with a GP or other Medical Consultant prior to undertaking a treatment, should you feel your medical history requires it. A full consultation is taken before any treatment is offered and we would ask you to please provide as much information as possible during the consultation to enable us to devise a safe and suitable treatment plan for you. 

8. Age Policy

Our treatments are suitable for adults or children, however we will only provide treatment for a child under 16 with consent from a Parent/Guardian. Any treatment for a child under 16 must have a Parent/Guardian present throughout the full session.

9. Privacy

In order to proceed with a treatment, you will be asked to provide certain personal information to Lakeland Physiotherapist. We will use all personal information that you provide to us for your treatment in accordance with our Privacy Policy.

10. Liability

We shall have no liability to you for any loss, damage, costs, expense proceedings or other claims for compensation arising from any information or instructions supplied by you which are incomplete, incorrect or inaccurate.

To enable us to deal with any complaint that may arise relating to the Services, you must provide full details of any complaint within 7 days of the supply of the relevant services. 

11. Data Protection – refer to privacy policy

12. Copyright

The copyright, design right and all other intellectual property rights in any materials, products and other documents or items prepared or produced for you by us or on our behalf in connection with the Services shall belong to Sarah Lord Physiotherapy and Wellbeing absolutely, and any such materials, products, documents shall be or remain our sole property. You shall not in any event be entitled to copy any such items or use them for any commercial purpose.

13. Your Use Of This Website

The contents of this website (including pictures, designs, themes, logos, photographs, text, software and all other materials) (the "Materials") are owned by Sarah Lord Physiotherapy and Wellbeing or its third party licensors. You may not copy, reproduce, download, post, record, transmit, commercially exploit, edit or distribute the Materials in any way without our prior written permission. All use of the Materials is on the basis that you are using this website in good faith for domestic purposes or for the purposes of placing an order with us.

While we will take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or c orruption of material or data when downloaded onto any computer system.

We will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and are not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with us.

14. Cookies Policy

If you use our website, we may place and access certain cookies on your computer or device. These may be first party cookies (placed by us and used only by us) or third party cookies. You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity but will not have activity tracked. 

15. Payments

All prices are quoted in pounds sterling and are inclusive of VAT, unless otherwise specified. Payment must be made in advance or on the day of the appointment, in order to proceed with the appointment. Online payment will be provided in a secure environment. 

 17. General

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if there is a likelihood that a breach of contract may occur.

This contract is between you as the customer and Sarah Lord Physiotherapy and Wellbeing. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms. This excludes treatment on a Child under 16 where the Parent/Guardian has the rights to enforce, change or cancel the terms of this contract.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do something that these Terms require you to do, or if we delay in taking steps in respect of a breach of any contract, this will not prevent us from taking steps at a later date.

While Sarah Lord Physiotherapy and Wellbeing uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Sarah Lord Physiotherapy and Wellbeing will not be responsible for any errors or omissions or for the results arising from the use of such information. 

18. Law & Jurisdiction

These Terms and your use of the website are governed by English law and you agree to submit to the exclusive jurisdiction of the English court. This does not affect your statutory rights. 

19. Complaints

If you wish to complain about any matter in respect of any goods or services that we provide, please contact us at info@lordphysiotherapyandwellbeing.co.uk